Hello Haven™
Heat Pump Repair and Installation in Cleveland, Ohio
Fast, reliable heat pump work for Cleveland homes and businesses
When your heat pump stops working, you need both heating and cooling help. A live person answers your call at Haven. Our licensed HVAC technicians explain your options in plain language. You approve the price before work starts. We follow up to make sure your system works year-round.
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Schedule Service(440) 201-4748WHAT WE OFFER
Heat pump services for Cleveland homes
Haven provides complete heat pump services across Cleveland and surrounding areas. Whether you need emergency repairs or a new system, our licensed HVAC technicians handle it right.
Heat pump repair
A heat pump that won't heat in winter, won't cool in summer, or runs constantly without reaching temperature needs attention. Our technicians diagnose the issue and explain what's wrong in terms you understand. Common repairs include fixing refrigerant leaks, replacing defrost controls, repairing reversing valves, cleaning coils, and replacing faulty thermostats. You see the repair options and costs before any work begins. Most repairs finish the same day. Your home gets comfortable again, and you understand what happened and why.
Learn MoreHeat pump installation
Installing a new heat pump means choosing a system that handles both heating and cooling efficiently. Heat pumps move heat instead of burning fuel, which saves energy in mild weather. We evaluate your home's insulation, calculate heating and cooling loads, and present options that fit your budget. Installation includes mounting the outdoor unit, installing the indoor air handler, running refrigerant lines, connecting to ductwork, installing a thermostat, and testing both heating and cooling modes. We pull permits and coordinate inspections. Your new heat pump heats and cools efficiently from day one.
Learn MoreWhat to expect when working with us
A real person answers
No phone tree. No automated system. A live person picks up and books your appointment. Same-day service is available in many cases. Emergency calls get priority.
Work by trained, local technicians
Every Haven HVAC technician passes background checks and completes ongoing training. We show ID when we arrive. We protect your floors and clean up when we leave.
Upfront pricing you approve first
We diagnose the issue and lay out your options. You see the cost before any work begins. No surprises when the job is done.
Backed in with a guarantee
We stand behind every repair and installation. If something isn't right, we come back and fix it at no extra charge.
A follow-up to confirm everything works
After the job, we check in. If you notice anything that doesn't work the way it should, we take care of it.
Call back by your day
Need us again next season or five years from now? The same team is here. You're not starting over with someone new.
Why Ohio Homeowners Choose Haven for Heating
Your heating system keeps your family comfortable through every Ohio winter. When it needs repair or replacement, you want the job done right the first time. Haven has served Cleveland area homes for over 100 years with straight answers and work that holds up.
We answer the phone with real people, not recordings. Our technicians show you clear repair or replacement options with upfront prices. You decide what works best for your home and budget, and we take care of the rest. After the job, we follow up to make sure everything still runs the way it should.
Frequently Asked Questions
Is Haven licensed and insured for heat pump work in Ohio?
Yes. All Haven HVAC technicians hold Ohio licenses and insurance coverage. We pull permits when required and coordinate inspections with local authorities.
How much will it cost? Will I be able to afford the service?
We price the work after diagnosing the problem. You'll see clear options with upfront pricing before anything starts. No surprises. We also offer financing on approved credit and seasonal promotions where available.
Do you offer same-day or emergency heat pump service?
Yes. Call us anytime, day or night. A real person answers. We send someone as quickly as possible. Most emergency calls get same-day service.
What areas of Cleveland do you serve?
We serve Cleveland and surrounding communities in Northeast Ohio. Check your ZIP code when you book online, or ask when you call. We'll let you know if we cover your area.
How does a heat pump work differently than a furnace and air conditioner?
Furnaces burn gas to create heat. Air conditioners remove heat from inside and move it outside. Heat pumps move heat in either direction. In winter, they extract heat from outdoor air and move it inside. In summer, they work like air conditioners and move indoor heat outside. One system handles both heating and cooling.
Are heat pumps efficient in Cleveland winters?
Modern heat pumps work well in cold weather. They heat efficiently down to about 25 degrees. On the coldest days, a backup heat source kicks in. Many Cleveland homeowners pair heat pumps with gas furnaces in a dual-fuel system. The heat pump runs most of the time, saving energy. The furnace runs only on the coldest days.
How long does a heat pump installation take?
Most installations take one to two days. The timeline depends on your existing system and whether we need to install or modify ductwork. We give you a clear schedule after the initial consultation.
Haven is here for all your heat pump repair and installation needs in Cleveland
Your heat pump keeps you comfortable year-round. When something goes wrong or it's time for a new system, you need someone who shows up on time, explains the problem clearly, and fixes it right.
A live person answers when you callLicensed HVAC technicians with background checksClear options before work startsSame-day and emergency service availableWe follow up to make sure it holdsBacked by a guarantee you can count onOver 100 years serving Cleveland families
TESTIMONIALS
See What Our Customers Say About Haven
Today I had problem in my bathroom,.They looked very well and explained to me very clear. I love that he talk with respect and you can see he have knowledge. They will coming back to changed my shower handle.
Al and Tony were very efficent and informative about what had caused the leak. They came in and quickly determined what the issue was and how to fix it. After they had fixed the leak they cleaned everything up! They were wonderful and I would recommend them 100%.
The technician, Bobby and Jeff were polite and considerate. Came in surveyed the trouble area, made an assessment, repaired the supply line to the toilet and replaced the toilet valve. No leaks detected.
Jonny was quick, efficient and kind. He came to my home within an hour and fixed my issue within 15 min on Christmas Eve for an affordable price.
They are professional, knowledgeable, and efficient. They fixed my 🚿 shower pipe that was disconnected from the main unit in less than hour. I'll definitely use them for many more plumbing issues. The price was super reasonable and the plumbers were super friendly. 👍👍👍
Had a water leak I thought was from upstairs bath tub vs roof leak. Dan did not rush, was at my home for 2 hours trying to find leak but no leaking pipes found. Also had toilet tank seal and flushing device replaced.
We’ve used them several times and each time they were able to come the same day, had profession and friendly employees, and were a good value!
Piotr was able to identify the issue with our sewage system and explain what needed to be done. The quoting process was easy, we were able to accept and fund online. Piotr and his friendly crew took care of all the permits and inspections needed. As the work was being done, he explained what they needed to do and why. We now have a properly working, updated sewage system which was done quickly, professionally and cleanly.
Prompt reply, Quick to get service for new garbage disposal installation. , Polite and knowledgeable service man with the product I needed on hand. And he left his workplace clean. Highly recommended!!
Tony was knowledgeable, professional, friendly and extremely trustworthy, thoroughly explained the issue, the root cause of the issue and then offered us our options and his opinion on what we should do based on his experiences in the business for over 30 years. We completely felt comfortable and very appreciative of his opinion and we knew that it would be done correctly. While he was there to take care of the issue we scheduled him for, he noticed a very serious issue with how the gas line was installed by another contractor. He provided us with a written estimate of what needed to be corrected and we are scheduling it to be done as well!
Plumbers were great, did a bang-up job, answered all my questions, and were truly pleasant gentlemen.
The initial call was to unclog the drain located in the laundry room, however, the cable would not clear 75' out. However, Mike did everything he could and stayed even though we were having a thunderstorm and the power went out. So, he installed a new sump pump in the sump crock in basement. Mike is very professional, helpful, and friendly. He explained everything that needed to be done and answered all my questions.
Kyle and Jack provided truly outstanding service installing the water line for my new LG refrigerator's ice maker and water dispenser. The job presented some complexity, but they professionally "figured it out" and got the line perfectly installed. I was particularly impressed with how neat and meticulous they were throughout the process. The final result looks great, and everything is working nicely. Highly recommend these two for any tricky installation!
Great work by a super professional at a fair price. Have used them multiple times and am never disappointed. Highly recommend.
They showed up when they said they were going to show up did the work as expected and no surprises on the bill. Great competent employee.
Had a water line extended and an outdoor spigot attached. The extension was literally 5 feet. Job took only an hour. Paid 572 dollars with a senior discount. I thought it was a little much, but the work was well done. Plumber was great.
Overly expensive for the work done. This was a simple repair. The work was done properly. The bill was exorbitant.
Al looked at sump pump and found it to be OK but other issues were discussed. The basement set tub will need replacing and a sump pump with battery backup was recommended. He is very knowledgeable and guided us through the process for a later date.
Brandon arrived on time and solved my problems with my toilets quickly. I am very pleased with the service.
Awesome job. Have used them for 4 years possibly more. Professional on time and very appreciative of their services.
Always honest, with good customer service. After trying out other companies, I went back to them.
Bobby was great he took really good care of me and kept me updated all along the way. He was efficient, clean, and respectful. Took care of all of the several plumbing issues I was having.
My technician today was fast and pretty sure that the problem was the flapper in the toilet needing to be changed lets see if this is it, i believe it will help as well thank you
The service tech arrived promptly and went right to work. Peter was his name and he did an awesome job, repaired everything I needed done plus an extra request. Would recommend this company and Peter to anyone needing plumbing services.
The experience I had with this company was not. My toilets kept flushing and the plumbing technician said, “he knew exactly what the problem is changed out all the filters in my toilet tanks but this wasn’t the problem.” He said, “the work has a warranty for a year.” The problem was not solved therefore I contacted the office again to explained the problem wasn’t solved. I told the same person Blake plumbing technician will be out to Resolve the issue and exactly what problem is but failed to correct it the first time. Now they’re telling me I would need to pay the same price twice in order to correct the problem with the Continuously Flushing. I contacted the office and Claire tells me she would need to inform the owner regarding how much I should pay. She did contacted me back to resolve the toilet tank installation but tells me that flushing mechanism needs to be changed out. The company doesn’t care about their customers just money.
Easily the best experience I’ve had with a plumbing company. Johnny show up early (they let us know who was coming and when), fixed the issue and left everything in better condition than when they showed up. Johnny was very professional and communicated very well! Reasonable pricing as well!
More heating services offered in Cleveland
100+ YEARS SERVING CLEVELAND. AWARD-WINNING SERVICE EVERY SINGLE DAY
Independently recognized. Family owned. Locally operated. That's the Haven difference.
Schedule Your Heat Pump Service in Cleveland
Haven is a group of family-owned and operated service companies serving Cleveland homes and businesses since 1922. Our teams deliver expert heat pump installation, repair, and maintenance for energy-efficient heating and cooling all year long. We answer the phone with real people. We explain your options in plain language. We stand behind every job.